Effective Date: 22/12/2025
Last Updated: 13/02/2026
Keicho (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose information when you use:
- The Keicho website
- The Keicho web platform
- The Keicho mobile application
- Any related services operated by Keicho
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About Keicho
Keicho is a payroll, workforce management, scheduling, and job costing platform designed for business operations.
2. Information We Collect
We may collect the following types of information.
- Personal Information
Full name
Email address
Phone number
Job title
Employer or company name
Payroll identifiers
User account credentials
Profile information
Employment and Payroll Data
When used by businesses, Keicho may process:
- Timesheets
Work schedules
Job assignments
Payroll categories
Allowances
Work locations
Entity assignments
Pay rates
Compliance information
This data is provided by your employer or organisation.
Device and Technical Information
Automatically collected data may include:
- IP address
Device type
Operating system
Browser type
App version
Log data
Usage analytics
Crash reports
Device identifiers
Diagnostic data
Location Data
If enabled by your employer or through device permissions, we may collect:
- GPS location during clock-in or clock-out
Job site location validation
Location data is only collected where required for operational or compliance purposes.
3. How We Use Information
We use collected information to:
- Provide payroll and workforce management services
Calculate pay and allowances
Validate job assignments and scheduling
Improve system performance and reliability
Monitor and fix application errors
Ensure compliance with workplace regulations
Provide customer support
Detect fraud, misuse, or security issues
Meet legal and regulatory obligations
We do not sell personal information.
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity
Legitimate business interests
Legal obligations
User consent where required
5. Data Sharing and Disclosure
We may share information with the following parties.
Employers or Organisations
Keicho operates as a workforce platform. Your employer controls and accesses employment-related data.
Service Providers
We use trusted third-party service providers who process data on our behalf for operational purposes. These may include:
- Secure cloud hosting providers
Data storage providers
Email delivery services
Analytics providers
Error monitoring services
Push notification services
These providers are contractually obligated to safeguard data and use it only for authorised purposes.
Google Analytics (Website)
We use Google Analytics on the Keicho website to collect anonymised website usage data, including:
- Pages visited
Time spent on pages
Traffic sources
Device and browser type
General geographic region
Google Analytics uses cookies and similar tracking technologies. This data does not directly identify individual users and is used solely to improve website performance and usability.
Google processes this data in accordance with its Privacy Policy:
https://policies.google.com/privacy
Users may manage cookie preferences through their browser settings.
Firebase (Mobile Application)
Keicho uses Google Firebase within the mobile application for core functionality and performance monitoring. Firebase services may include:
- Firebase Analytics
Crash reporting
Performance monitoring
Authentication services
Cloud messaging for push notifications
Secure database or cloud hosting
Firebase may collect:
- Device information
App usage data
Crash logs
Diagnostic data
Device identifiers
IP address for security and fraud prevention
This information is used to:
- Maintain application stability
Diagnose and fix errors
Improve performance
Provide secure authentication
Deliver push notifications
Firebase processes data in accordance with Google’s Privacy Policy:
https://policies.google.com/privacy
We do not use Firebase data for advertising profiling and we do not sell this data.
Legal and Regulatory Authorities
We may disclose information where required by law, court order, or regulatory authority.
6. Third-Party Integrations
Keicho may integrate with third-party systems including:
- Accounting software
Payroll systems
Government reporting platforms
Cloud infrastructure providers
These services operate under their own privacy policies. We encourage users to review those policies separately.
7. Data Storage and Security
We implement industry-standard safeguards including:
- Encrypted data transmission using HTTPS and TLS
Role-based access controls
Secure cloud infrastructure
Authentication and authorisation controls
Audit logging
Regular security updates
While we take reasonable steps to protect data, no method of transmission or storage is completely secure.
8. Data Retention
We retain personal and employment data:
For as long as required to provide services
As required by employment and taxation laws
As instructed by the employing organisation
When no longer required, data is securely deleted or anonymised.
9. User Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
Request correction of inaccurate data
Request deletion where legally permissible
Restrict or object to processing
Withdraw consent where applicable
Employees should contact their employer first, as employers control employment data within Keicho.
10. Children’s Privacy
Keicho is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
11. International Data Transfers
Data may be stored or processed in secure cloud environments outside your country of residence. Where international transfers occur, appropriate safeguards are implemented in accordance with applicable laws.
13. Cookies and Website Tracking
Our website may use:
- Essential cookies
Google Analytics cookies
Performance tracking technologies
Users may control cookie preferences through browser settings.
App Permissions (Mobile Applications)
The Keicho mobile app may request access to:
- Location services for job validation
Camera for job documentation or compliance records
Notifications for scheduling and payroll alerts
Storage for document uploads
Permissions are requested only when required for core functionality.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be published on our website with the revised effective date.
Contact Information
If you have questions regarding this Privacy Policy or your data, please contact:
Keicho PTY LTD
Email: hello@keicho.com.au
Phone: 1300 232 401
Website: www.keicho.com.au
Address: 202 – 203 / 58 Manilla Street, Beenleigh, QLD, Australia, 4207